Hotel Management Techniques

Do you have a flair for hospitality and an eye for detail? Do you enjoy interacting with people? Immerse yourself in the world of the hotelier, where the human experience is at the heart of every decision! 

Overview

This versatile training program will prepare you to supervise key operations in a tourism accommodation establishment and deliver a memorable customer experience, no matter the setting. By choosing this program, you will develop strong hospitality expertise and outstanding interpersonal skills.

Program key elements

• Practical training focussed on multidisciplinary management and customer experience, with a people-centered approach 
• More than 1 000 hours of practical hotel experience 
• Three hospitality-specific English enrichment courses 
• Several educational trips and hotel visits 
• Professional development courses for integration into the job market 
• Action learning at Hôtel de l’ITHQ 

Become a positive and versatile leader in a rapidly changing field!

What you will learn
Adaptability, soft skills and hotel culture

• Innovative and sustainable hotel management practices
• Team supervision, leadership and decision making
• Accounting, human resources management and administration
• Empathy, diplomacy and tact for an exceptional customer service
• Technologies specific to the hotel industry
• Major national and international trends in the hotel industry

Program structure and courses

Duration and schedule

• Program starting in the fall
• Spread over 3 years on a full-time basis (6 course sessions)
• Includes a total of 3 605 hours, including 2 490 hours of coursework and 1 115 hours of compulsory internships
• Daytime classes
• Educational outings and practical applications taking place according to variable schedules (day or evening)

Hands-on experience

Compulsory internships

Depending on your interests and career path, you can choose between the following 2 tracks:  

International track

If you choose the International track, you will need to complete the following internships:

• Year 1: 10-week (350 h) paid English immersion summer internship outside Québec  
• Year 2: 12-week (420 h) paid or gratified international summer internship (subject to obtaining the required visa)  
• Year 3: unpaid end-of-studies internship supervising a work team. Lasting 15 weeks (345 h), this internship takes place during the last course session, 3 days a week. 

Career track

If you choose the Career track, you will need to: 

• Accumulate 770 hours of practical hotel experience between the end of the 2nd and the start of the 6th course session. These hours can be worked as part of a summer or part-time job during the school year. 
• Complete an unpaid end-of-studies internship in supervising a work team. Lasting 15 weeks (345 h), this internship takes place during the last course session, 3 days a week. 

Practical applications

• Throughout the training course: practical applications in reception, concierge and housekeeping at Hôtel de l’ITHQ and partner hotel establishments. 

Industry partners

Relais & Châteaux

Accor

Fairmont Hotels

Marriott

Sandals

Club Med

Diploma

• Diploma of Collegial Studies (DCS) in Techniques de gestion hôtelière from the Ministère de l’Enseignement supérieur 
• Signature ITHQ certificate in Techniques de gestion hôtelière 

Certifications

• Hygiene and food safety for managers (MAPAQ)
• Food allergy management (Allergies Québec) 
• Service in Action (Éduc’alcool) 
• Service-complice (Kéroul) 
• First aid in the workplace (CNESST) 
• 100 % accueillant (Tourisme Québec) 
• CRMA – Certified Revenue Management Analyst (HSMAI) 

Articulation agreement

If you have a DCS from the ITHQ, you can access the Applied Bachelor in Hospitality and Hotel Management or the Baccalauréat en gestion du tourisme et de l’hôtellerie ITHQ-ESG UQAM and get your university degree in 2 years instead of 3

To benefit from this agreement, you must have a minimum R-score cut-off of 26 and meet all program admission requirements.

CEGEP partner
Learn the ropes at the foot of the slopes!

Interested in the resort hotel industry? The Techniques de gestion hôtelière program is also offered by the ITHQ at Centre collégial de Mont-Tremblant.

See program page

Admission

Admission application periods

Admission requirements

To be eligible for this program, you must:

• Have a Secondary School Diploma (DES) or equivalent education, OR
• Have a Diploma of Vocational Studies (DVS) and successfully completed the Secondary 5 language of instruction courses, the Secondary 5 second language and Secondary 4 mathematics courses (Culture, société et technique CST 4^e – 063404 or equivalent).
• Demonstrate proficiency in oral and written French.

Selection criteria

The selection of applications also takes into account the following criteria:  

• Academic file 
• Related training 
• Relevant professional experience, validated by compliant work certificates

To maximize your chances of selection, we strongly encourage you to attach all supporting documents to your application. 

Required documents

Here is the list of documents you must include with your application depending on your status: 

Admission application procedure

• Applicants must ensure that they meet the program’s admission requirements before submitting their application.      
• Incomplete or late applications will not be accepted.       
• For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed above.
• These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.            
• Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.         

Costs and financial aid

Program fees

Use the program fee calculator to find out about the costs of this program. 

Financial aid and scholarships

Looking for financial support for your study project? Find out about the different options available to you.  

Learn more

Future prospects

Versatility, excellence and soft skills

Opportunities abound for versatile managers who put people and excellence at the heart of their practice! Upon completion of this training program, you will be qualified to pursue supervisory positions in all types of tourist accommodations, from boutique hotels to luxury resorts, both in Québec and abroad. Want to try something different? Your soft skills and management expertise may be applicable to several related fields.